Refund Policy

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Last updated: February 6, 2026

1. General Refund Policy

At RO Service Hyderabad, we strive to provide excellent service quality. If you are not satisfied with our services, we offer refunds under specific conditions outlined in this policy.

2. Service Categories and Refund Terms

2.1 Repair Services

• Full Refund: Available if the issue is not resolved within the warranty period
• Partial Refund: May be provided if the service partially resolves the issue
• No Refund: If the customer cancels after work has begun or parts have been installed

2.2 Installation Services

• Full Refund: Available within 24 hours if installation is not completed due to our fault
• Partial Refund: Available if installation is incomplete but partially functional
• No Refund: After successful installation and customer acceptance

2.3 Annual Maintenance Contract (AMC)

• Pro-rata Refund: Available for unused portion if cancelled within 30 days
• Partial Refund: May be considered for exceptional circumstances
• No Refund: After 30 days or if services have been utilized

2.4 Spare Parts and Filters

• Full Refund: Available for unused, unopened parts within 7 days
• Exchange: Available for defective parts within warranty period
• No Refund: For used, opened, or installed parts

3. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• Service was not completed as agreed upon
• Issue was not resolved despite multiple attempts
• Service caused additional damage to your RO system
• Technician failed to show up for confirmed appointment without prior notice
• Service quality was significantly below acceptable standards

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Customer cancellation after service completion
• Issues arising from customer misuse or negligence
• Problems caused by external factors (power, water quality, etc.)
• Normal wear and tear of components
• Customer unavailability during scheduled service time
• Change of mind after service agreement
• Services rendered as per agreement and customer satisfaction

5. Refund Process

Step 1: Request Submission

• Contact us within 7 days of service completion
• Provide service details and reason for refund request
• Submit any supporting documentation or evidence

Step 2: Review and Investigation

• We will review your request within 2 business days
• Our team may contact you for additional information
• A technical review may be conducted if necessary

Step 3: Decision and Processing

• Refund decision will be communicated within 5 business days
• Approved refunds will be processed within 7-10 business days
• Refunds will be made to the original payment method

6. Refund Methods and Timeline

Payment Method and Refund Timeline

• Cash Payments: Refunded via bank transfer within 3-5 business days
• UPI/Digital Payments: Refunded to original account within 2-3 business days
• Credit/Debit Cards: Refunded within 5-7 business days
• Bank Transfers: Refunded within 3-5 business days

7. Partial Refunds

Partial refunds may be offered in the following situations:

• Service was partially completed but not fully satisfactory
• Some parts of the service agreement were fulfilled
• Customer received some benefit from the service
• Mutual agreement between customer and company

8. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our senior management
• Provide additional evidence or documentation
• Request a second technical opinion
• Escalate to consumer protection forums if necessary

9. Warranty vs. Refund

Please note the difference between warranty claims and refund requests:

• Warranty: Covers repair or replacement of defective work/parts
• Refund: Returns payment for unsatisfactory or incomplete service
• Warranty claims are processed separately from refund requests
• You may be eligible for both warranty service and partial refund

10. Customer Responsibilities

To ensure smooth refund processing, customers must:

• Provide accurate and complete information
• Maintain service receipts and documentation
• Allow reasonable time for issue resolution before requesting refund
• Cooperate with our investigation process
• Return any unused parts or materials if applicable

11. Exceptions and Special Cases

Emergency Services

• Emergency service charges are non-refundable
• Only the actual service portion may be eligible for refund

Third-Party Products

• Manufacturer warranty applies to branded parts and products
• Refunds for third-party products follow manufacturer policies

Promotional Offers

• Services availed under promotional offers may have different refund terms
• Specific terms will be communicated at the time of booking

12. Contact Information for Refund Requests

To request a refund or discuss refund-related queries:

• Phone: +91 94942 29772
• Email: refunds@roservicehyd.com
• Customer Service: support@roservicehyd.com
• Business Hours: 8:00 AM - 8:00 PM (7 Days a Week)

13. Policy Updates

This refund policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on our website with the revised effective date.

14. Legal Compliance

This refund policy complies with Indian consumer protection laws and regulations. Customers retain all rights under applicable consumer protection legislation.