Last updated: February 6, 2026
1. Information We Collect
Personal Information
When you use our RO water purifier services, we may collect the following personal information:
- Name and contact information (phone number, email address)
- Service address and location details
- Service history and preferences
- Payment information (processed securely through third-party providers)
- Communication records (calls, messages, service requests)
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Device type and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing RO water purifier installation, repair, and maintenance services
- Scheduling appointments and service visits
- Processing payments and maintaining service records
- Communicating about services, appointments, and updates
- Improving our services and customer experience
- Complying with legal obligations and business requirements
- Marketing our services (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law, court order, or government regulations
- Business Protection: To protect our rights, property, or safety, or that of our customers
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Access controls and employee training
- Secure storage and backup systems
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Service records: Retained for 7 years for warranty and legal purposes
- Contact information: Retained while you remain an active customer
- Website analytics: Retained for 2 years for business analysis
- Marketing communications: Until you opt-out or withdraw consent
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage and improve performance
- Marketing Cookies: To deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered customers
- Updating the "Last updated" date at the top of this policy
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Phone: +91 94942 29772
- Email: privacy@roservicehyd.com
- Address: RO Service Hyderabad, Hyderabad, Telangana, India
12. Governing Law
This Privacy Policy is governed by the laws of India and the Information Technology Act, 2000, and its rules and regulations. Any disputes arising from this policy will be subject to the jurisdiction of courts in Hyderabad, Telangana.